Mail Order, Online, Customer Service or Sales Rep?

How do you purchase your retail packaging?

Do you purchase your retail packaging from a mail order catalog, from an online/website service, over the telephone with the help of a customer service tech or with a sales representative? I am curious what is the most used option for purchasing retail packaging products.


As a retail packaging sales representative, I know that most retail store owners receive more benefits from working with a sales representative in their retail location the those that do not work with a sales representative. I also know that isn't true for most. I believe that working with a sales representative is beneficial to your business because that person knows your store and your community. Even if they only visit your store once a year they know you and the look you are acheiving with your store appearance.

The online and mail order options for ordering allows you the opportunity of convenience but you will never know if there is more available then what is on the pages of the catalog or web site.

Customer Service techs have a wealth of knowledge about the stock products the company has but usually not a lot of information concerning custom products though they can direct you to territory sales representatives or product developers that can help you further.

So how do you order your retail packaging products?